Friday, May 02, 2008

A few kudos...

I've been "off the air" for a while, while I was finishing work on MRG's biannual IPTV Forecast and client presentation. They're finally done, so I can catch up with a few topics that I've wanted to write about.

When I was in London not long ago for IPTV World Forum, I found out the hard way that the charger for my new Remington cordless shaver was 120 volts only. Two days before my trip was over, my shaver ran out of power, and I had no way to recharge it and no place to get a replacement charger. I ended up having to buy a replacement shaver (the cheapest decent one I could find was another Remington.) While I was in London, I emailed Spectrum Brands, the company that owns Remington, and complained about getting a 120 volt-only charger on a product that was clearly designed for travel use.

I expected them to, at best, send me a dual-voltage replacement charger, but instead, they asked me to return the entire shaver, replaced it at no charge with a new cordless shaver with a dual-voltage charger, and compensated me for shipping the old shaver back to them. I'm still stuck with the cost of the cord shaver that I purchased in London, but I'm very happy with their response. (By the way, I originally purchased the cordless Remington for travel, since I use a (very expensive) Braun Pulsonic at home, nearly lost it in travel once and didn't want to risk losing it again. The Remington, which costs less than 1/3rd the price of the Braun, gives me every bit as good a shave.)

Also, I want to give a shout out to Nespresso. If you're not familiar with the name, it's a line of capsule-based coffeemakers and coffee sold by Nestle. They're very popular in Europe, where I and my fiancee (Caylia) first came across them. Caylia teaches music in the public schools in Marin County, CA, and she has to get up very early to get to class. As you might expect, she needs a lot of coffee to get going. The Nespresso machines are great, in that it only takes a minute or so to make a cup of coffee, they can make both espresso and coffee, and they're very easy to clean and maintain. Also, the capsules aren't cheap ($0.50 or so), but they're a small fraction of the cost of a cup of coffee at Starbucks. So, I bought her a Nespresso machine for the holidays.

Now, I haven't been a coffee drinker. Typically, I'd have a cup every week or so. However, when I tasted the coffee from her Nespresso machine (one of the best cups I'd ever had,) she went out to Macy's and bought me a matching machine. I now have a cup of coffee every day, and I'm hooked. (Caylia typically has three cups a day, but she's not jumpy at all. Really. You can trust me on that.)

One final endorsement, if you want to call it that: I've started using the Zemanta plug-in for Firefox to help me create my blog entries. As I've been writing, Zemanta has been identifying links and tags for terms that I've been using, such as IPTV and Nespresso. With a couple of clicks, Zemanta inserts some or all of the links and labels for me, automatically. If you have your own blog, give it a try.
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